Refund policy

Refund Policy for Downloadable Resources

At HERSA, we strive to provide high-quality downloadable resources that meet your needs. However, due to the nature of digital products, we have established the following refund policy for our downloadable resources.

1. No Refunds on Downloadable Resources

Once a downloadable resource has been purchased and accessed, we are unable to offer refunds. This is because digital products cannot be returned in the same way physical products can, and once the download has been completed, the product is considered "used."

2. Exceptional Circumstances

We do understand that issues can arise. In the event of the following exceptional circumstances, we may offer a refund or replacement:

- Technical Issues: If you experience technical difficulties that prevent you from accessing the downloadable resource, and we are unable to resolve the issue, we may offer a refund.
- Duplicate Purchase: If you accidentally purchase the same downloadable resource more than once, we will refund the duplicate transaction.
- Incorrect Download: If you receive the wrong file or a corrupted file, we will provide you with the correct file or issue a refund if the issue cannot be resolved.

3. Refund Request Process

To request a refund under exceptional circumstances, please contact us within 7 days of your purchase at hello.hersa@gmail.com with the following information:

- Your name
- The email address used for the purchase
- Order number and date of purchase
- A detailed description of the issue

Our team will review your request and respond within 3-5 business days. Please note that approval of refunds is at our sole discretion.

4. Contact Us

If you have any questions about this Refund Policy, please contact us at:

HERSA
Email: hello.hersa@gmail.com

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